Privacy Policy

Last updated: 30 September 2026

This Privacy Policy explains how Vantroz Trading, operated by VANTROZ TECHNOLOGY PRIVATE LIMITED, collects, uses, stores and shares information when you use vantroztrading.com, create an account, contact us or place an order.

1. Information We Collect

• Account and contact information, including your name, mobile number, email address and login details.
• Order information, including billing and shipping addresses, products ordered, order status and transaction references.
• Device and usage information, including IP address, browser type, pages viewed, cookies and similar technical data.
• Messages and documents you send to customer support, including photographs provided for a return or damaged-item request.

Payment card, UPI and banking credentials are processed by the payment provider shown at checkout. We do not intentionally store your complete card or UPI credentials on our website.

2. How We Use Information

• To create and manage accounts, verify users and provide requested services.
• To process payments, fulfil orders, arrange delivery and provide order updates.
• To handle customer support, returns, refunds, disputes and fraud prevention.
• To maintain website security, measure performance and improve our catalogue and services.
• To meet accounting, tax, regulatory and other obligations under applicable Indian law.

3. Cookies and Analytics

We use essential cookies for account, cart, checkout and security functions. We may also use analytics technologies to understand site traffic and performance. Browser settings can restrict non-essential cookies, but essential site features may not work correctly if all cookies are blocked.

4. Information Sharing

We share only the information reasonably required with service providers that support payment processing, hosting, analytics, fraud prevention, customer communication and order delivery. We may also disclose information where required by law, a court order or a valid request from an authorised public authority.

5. Data Retention and Security

Information is retained only for as long as needed for the purposes described above, including statutory accounting, tax, order-history and dispute-resolution requirements. We use reasonable technical and organisational safeguards, but no internet-based service can guarantee absolute security.

6. Your Choices

You may ask us to correct inaccurate personal information, request access to information associated with your account, or request deletion where retention is not required by law or an active transaction. You may also opt out of non-transactional marketing messages.

7. Children’s Privacy

Our services are intended for adults. A person under 18 should use the website only with the involvement of a parent or legal guardian.

8. Policy Updates

We may update this policy when our services or legal obligations change. The revised date will be shown at the top of this page.