Refund and Cancellation Policy

Last updated: 30 September 2026

This policy applies to eligible purchases made from Vantroz Trading, operated by VANTROZ TECHNOLOGY PRIVATE LIMITED.

1. Order Cancellation

You may request cancellation before an order has been dispatched by emailing support@vantroztrading.com with your order number and registered mobile number. Once an order has been dispatched, it cannot normally be cancelled; after delivery, an eligible return may be requested under the process below.

Approved prepaid-order cancellations are refunded to the original payment method within 5-7 business days. The payment provider or bank may require additional time to reflect the credit.

2. Return Window

An eligible return request must be submitted within 7 calendar days after delivery. Products must be unused, unworn and unwashed, with original tags, accessories and packaging intact. Items marked final sale or non-returnable on the product page, and hygiene-sensitive items whose seal or packaging has been opened, are not eligible unless they arrive damaged, defective or incorrect.

3. Damaged, Defective or Incorrect Items

Report a damaged, defective or incorrect item within 48 hours of delivery. Include the order number and clear photographs of the product, packaging and shipping label. We will review the evidence and arrange a replacement, return or refund as appropriate.

4. Return Process

1. Email the request to support@vantroztrading.com with the order number, item name and reason for return.
2. Our team will review the request and normally respond within 2 business days.
3. If approved, we will provide return instructions or arrange pickup where service is available.
4. After the returned item is received, inspection is normally completed within 2-3 business days.
5. Once approved after inspection, the refund is initiated to the original payment method within 5-7 business days. Banks and payment providers may take a further 5-10 business days to post the credit.

5. Refund Amount and Return Costs

For a damaged, defective or incorrect item, the approved refund includes the amount paid for that item and any directly related delivery charge. For other eligible returns, any pickup or return-shipping charge will be communicated before the return is arranged. Original shipping or convenience charges are non-refundable unless the return results from our error.

6. Failed or Duplicate Payments

If payment is debited but no order is created, first allow the payment provider’s normal reversal period. Send the transaction reference to our support email if the amount is not reversed. Confirmed duplicate payments will be refunded to the original payment method.